Refund Policy

Effective Date: July 19, 2026

Thank you for shopping with Restie Besties!

We want you to love your purchase and are committed to ensuring that your experience is positive.

Due to the nature of our products and our use of affordable untracked shipping options, refunds and replacements are handled according to the guidelines below.

Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your order.

Please include:

Your order number
A description of the damage
Photos of the damaged item and packaging

Once we review the information, we will work with you to determine an appropriate resolution, which may include a replacement or refund.

Orders That Do Not Arrive

Restie Besties ships orders using untracked mail to help keep shipping costs affordable for our customers.

Because untracked shipping does not provide delivery confirmation, we are unable to independently verify the location or delivery status of a package once it has been mailed.

If your order does not arrive within the expected delivery timeframe, please contact us.

We will review each situation individually and make a reasonable effort to assist, which may include:

resending the item,
providing store credit, or
issuing a refund in appropriate circumstances.

Refunds or replacements are not guaranteed for packages that are reported as missing after shipment, but we will always work with our customers in good faith to find a fair solution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, Restie Besties is not responsible for the lost shipment or additional shipping costs required to resend the order.

Digital Products & Educational Programs

Due to the nature of digital products, downloads, and online educational programs, refunds are generally not available once access has been provided or content has been downloaded.

Before purchasing, please review the product descriptions carefully to ensure the product or program is appropriate for your needs.

If you experience a technical issue accessing your digital purchase, please contact us and we will make every reasonable effort to resolve the issue.

Sale Items

Sale items, promotional items, and clearance products are considered final sale unless they arrive damaged.

Exchanges

Due to the small-batch nature of our products, exchanges are not generally offered.

If there is an issue with your order, please contact us and we will work with you to find a suitable solution.

Contact Us

If you have questions about your order or need assistance, please contact:

Restie Besties

Email: hellorestiebesties@gmail.com

Website: www.restiebesties.store